The biggest ROI
What if spending just 30 minutes with a customer over their first 60 days helps convert them to a loyal customer? That small investment of time results in a big revenue impact. CEO Rob Nazzal explains in this short video clip.
The Dabbler
Your biggest growth opportunity is not adding new customers but in expanding share of wallet with your smaller accounts, also known as "dabblers." Learn why dabblers are often overlooked revenue streams and how to nurture and grow them.
4 Ways Dental Labs Can Build Long-Term Customer Loyalty and Increase Revenue
New customers are important, but the real opportunity lies in building long-term customer loyalty. When empowered with the right information, your team can take the right actions at the right time, cultivating lasting relationships with your dentists that generate higher revenue over longer periods of time with less investment.
Customer Retention Starts with Onboarding
How many of your new customers from this year have still only sent you one order? These “one-and-done” customers can create a lot of inefficiency for the business. If we can solve this, we can accelerate the growth of the business. More often than not, a large number of one-and-done customers points to a weakness in the customer onboarding experience. A great onboarding experience can help you keep and grow more of the customers you worked so hard to acquire. A small investment here will have a big return
