Google Workspace
Email IMPORT ONLY COMING SOON
Email context matters in managing your customer relationships
icortica integrates with Google Workspace1 because the data you need goes beyond numbers. The most valuable context about a customer may be sitting in a team member’s inbox. icortica analyzes text as well as numbers to help you understand your customers and find growth opportunities and risks.
What your team gets
- Shared account history
Correspondence shows up on the customer it concerns, so the whole team can see what has been said – not just whoever happened to send it.
- No filing, no forwarding
Threads are matched to the right account and contact from the addresses on the message. Nobody has to remember to BCC anything.
- Personal mail stays personal
Filter rules give you control, so private correspondence and internal chatter are not in scope.
- Read-only access, granted by the user
Each rep grants read-only access to their own mailbox and can revoke it whenever they like. icortica never sends mail on anyone's behalf.
Related integration
1 Google, Google Workspace and Gmail are trademarks of Google LLC.