Microsoft 365
Email IMPORT ONLY COMING SOON
Email context matters in managing your customer relationships
icortica integrates with Microsoft 3651 because the data you need goes beyond numbers. The most valuable context about a customer may be sitting in a team member’s inbox. icortica analyzes text as well as numbers to help you understand your customers and find growth opportunities and risks.
What your team gets
- Conversation history on the account
Correspondence with a customer appears on that customer, threaded and readable – so context survives a rep changing territory or leaving altogether.
- Matched to the right customer automatically
icortica works out which account and contact a thread belongs to from the addresses involved. Nobody files anything, and nobody has to remember to.
- Personal mail stays personal
Filter rules give you control, so private correspondence and internal chatter are not in scope.
- Read-only, per person, revocable
Each person connects their own mailbox and can disconnect it themselves. icortica never sends mail as anyone, and never changes anything in a mailbox.
Related integration
1 Microsoft, Microsoft 365 and Microsoft Entra ID are trademarks of the Microsoft group of companies.