Email context matters in managing your customer relationships
↓ Import only
○ Coming soon
icortica integrates with Microsoft 3651 because the data you need goes beyond numbers. The most valuable context about a customer may be sitting in a team member's inbox. icortica analyzes text as well as numbers to help you understand your customers and find growth opportunities and risks.
What your team gets
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Conversation history on the account Correspondence with a customer appears on that customer, threaded and readable – so context survives a rep changing territory or leaving altogether.
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Matched to the right customer automatically icortica works out which account and contact a thread belongs to from the addresses involved. Nobody files anything, and nobody has to remember to.
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Personal mail stays personal Filter rules give you control, so private correspondence and internal chatter are not in scope.
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Read-only, per person, revocable Each person connects their own mailbox and can disconnect it themselves. icortica never sends mail as anyone, and never changes anything in a mailbox.
On Microsoft 365?
Sign-in and email both run off the same Microsoft account. We'll show you both.
1 Microsoft, Microsoft 365 and Microsoft Entra ID are trademarks of the Microsoft group of companies.