# icortica > icortica is a customer intelligence platform for dental laboratories. It connects a > lab's existing systems and data, surfaces where revenue and retention risk actually > sit, and gives sales representatives a specific set of actions to take for each > account. icortica, Inc — 89 Villa Street, Waltham, MA 02453, USA — +1 617-333-8306 ## What the product does - [How it works](https://www.icortica.com/how-it-works): the three-step setup — connecting existing systems, configuring to the lab's processes, and training — plus the Game Plan feature that recommends per-account actions. - [Game Plan](https://www.icortica.com/game-plan): the AI feature in depth — the customer-data signals it reads and the prioritized, drafted actions it hands reps. - [Integrations](https://www.icortica.com/integrations): the lab-management systems, accounting platforms and marketing tools icortica connects to. - [ROI calculator](https://www.icortica.com/roi): estimates the revenue impact of improving onboarding, churn and customer counts. ## Who it is for - [Dental laboratories](https://www.icortica.com/dental-laboratories) - [Distributors](https://www.icortica.com/distributors) - [Owners and C-suite](https://www.icortica.com/ceo) - [Managers](https://www.icortica.com/managers) - [Sales representatives](https://www.icortica.com/representatives) - [Marketing teams](https://www.icortica.com/marketing) ## Writing - [Blog index](https://www.icortica.com/blog) — all posts - [RSS feed](https://www.icortica.com/blog/rss.xml) - [The Real Reason New Technology Goes Unused in Dental Labs](https://www.icortica.com/blog/why-tech-goes-unused-in-dental-labs) - [Customer Retention Starts with Onboarding](https://www.icortica.com/blog/customer-retention-starts-with-onboarding) - [4 Ways Dental Labs Can Build Long-Term Customer Loyalty](https://www.icortica.com/blog/4-ways-dental-labs-can-build-long-term-customer-loyalty) - [The Dabbler](https://www.icortica.com/blog/the-dabbler) — on share of wallet and revenue decay - [Off-the-shelf CRMs vs. icortica](https://www.icortica.com/blog/off-the-shelf-crms-vs-icortica) ## Company - [About](https://www.icortica.com/about) - [Book a demo](https://www.icortica.com/book-a-demo) - [Customer testimonials](https://www.icortica.com/wall-of-love) - [Privacy policy](https://www.icortica.com/privacy) ## Optional - [Full XML sitemap](https://www.icortica.com/sitemap-index.xml)